Frequently Asked Questions
This sections includes details on Returns, Refunds and Shipping.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, with tags intact and in the same condition that you received it.
To complete your return, please contact us at firstname.lastname@example.org .
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Refunds will be made for discounted purchase price if item was on sale, not original or current price (if different).
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and after confirmation you may send your item to: PO Box 589, Hawthorn, VIC, 3122.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: PO Box 589, Hawthorn, VIC, 3122.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
HOW LONG DO I HAVE TO WAIT FOR MY ORDER?
We aim to ship out all orders within 3 business days of receiving the order. You will receive a confirmation email with tracking information when your item has been shipped. Orders are dispatched multiple times everyday from Monday to Friday. Depending on the Shipping type please allow 1-7 business days for transit time
WHO DO YOU SHIP WITH?
We use Australia Post for your orders. Please allow 1-7 business days for transit time.
HOW MUCH DOES SHIPPING COST?
For Australia we provide a standard shipping rate of $5 and Free Shipping for all orders over $75AUD. We also ship to New Zealand for $20.
For International Orders there is flat rates ranging from $40 - $60 per order, depending on your location.
DO I HAVE TO PAY DUTY CHARGES OR IMPORT TAX?
Yes in most cases you will be asked to pay duty charges at the checkout for International Orders. We calculate these charges based on your countries custom rules. We cannot mark International Orders as a gift to bypass or reduce any customs fees.